Author, speaker and consultant. Jason Young has been called a “rare breed” when it comes to developing leaders, teams and customer service initiatives. No wonder. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today. Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc. and BestWork USA, Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Coca Cola, Radio Shack and Tyson Foods, to name just a few. He has even captured his philosophy of creating high performance cultures in his recent book, Culturetopia - the ultimate high performance workplace. Expousing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately.
Bethann’s leadership expertise is drawn from her highly successful career of increasing executive leadership responsibility as GE Division CEO and multi-national financial institutions including HSBC. As a results-driven coach, business consultant and executive, she works with senior executives to fully develop their leadership effectiveness and their achievement of measurable performance improvement. She helps leaders at all levels reach their goals in areas such as vision development and implementation, values-driven leadership, leading change, building effective teams, strategic planning, expansion and merger planning, and communication effectiveness. Her first-hand experience spans a wide range of disciplines in a diverse spectrum of industries. She has held executive positions in real estate, financial services and investments, asset management, Six Sigma quality, sales and strategic development. She has worked in major companies in consumer financial services, commercial real estate, loan services, quality improvement, and asset management, and has consulted and coached in many others. She has had the privilege of training and certification in all levels of management and Six Sigma quality. Bethann’s career has consistently been marked by her passion for outstanding leadership and a commitment to creative problem-solving, lateral thinking, and the implementation of highly effective management methods. She has led the introduction of major initiatives in Six Sigma quality improvement and leadership development, all of which have provided her with a powerful focus on leadership and change management for optimum results.
Kurt Baxter has held senior level leadership positions in a number of national corporations managing sales and marketing operations. Before starting his own company, he was the senior vice president of sales and marketing for Albert Fisher PLC, operating in the company's North American division. He was responsible for oversight of the national sales and marketing group for the $300 million company. Before that, Kurt was a senior marketing executive for the nation's largest tire distributor as well as a Los Angeles-based advertising agency. Kurt has worked with innovative brands like Sunkist, Birdseye, Weight Watchers, Michelin, and Dole, among others. He has launched and operated a number of businesses including a technology consulting firm, several web-based business, an entertainment company and a full-service marketing agency. His professional background includes design, strategic branding, people development and creating integrated marketing solutions.
Dr. Eleonore Pieper is a results-oriented professional specializing in the areas of Project Management, Facilitation and Organizational Change Management. Over the past 14 years, she has worked with Fortune 500, healthcare, finance, telecommunication, manufacturing and transportation companies and with IT corporations and government agencies. During this time she has leveraged her experience as a specialist for methodology development, organization and facilitation of cross-cultural and cross-disciplinary workshops and meetings, project planning and Organizational Change Management, delivering consulting services and training across the United States, Europe and India. Her practical People Change Management knowledge supports people change on both internal organizational process improvements and billion-dollar, multi-year outsourced contracts. Based on her experience she wrote the People Change Management methodology and established the People Change Management practice at a Fortune 500 company. Dr. Pieper holds a Ph.D. from the University of Muenster, Germany and is an International Association of Facilitators (IAF) Certified Professional Facilitator (CPF) and a Project Management Institute (PMI) certified Project Management Professional (PMP). She is also a Registered Education Provider (R.E.P.) with the PMI.
Trevor Hayes has worked in the telecommunications sector for over thirty years and has a proven track record of achievement in improving quality and cost-effectiveness, and designing, planning and implementing large-scale changes in organization, technology and business operations. He provided executive level support to a range of companies in Europe, Asia, Africa and the Americas in the areas of corporate strategy development, business planning, process improvement, company mergers, acquisitions and divestitures, and technology selection and implementation. Trevor received extensive training in technology and management working for over twenty years with British Telecom. In addition he hold the following academic qualifications and affiliations: BSc (Electrical and Electronics Engineering); BA (Math/Systems/Philosphy); AMIEE (Associate Member, Institute of Electrical Engineers, UK). Trevor’s primary role is to work with clients to define company strategy, direction and target markets. Trevor also provides support for key client projects, in particular those involving corporate strategy and technology issues, industry analysis, technology evolution and selection, business troubleshooting, and change management.